Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every help request you send to us will be attended to within maximum one hour. If for any reason whatsoever your ticket or e–mail requires additional assistance from a server admin, we will forward it and leave a comment to notify you that your matter is being examined. If you make use of the Admin Services package, all of the server management services included there will be executed at a time that is suitable for you.
An Exceptional Help Desk Service
We will be online for you 24/7 to reply to any inquiries that you may have pertaining to our Web Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance with server admin procedures, you can make use of our Admin Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures
An Intuitive Help Section
Our Web Control Panel is preinstalled for every Linux dedicated hosting server. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of help articles in addition video versions which demonstrate all the actions that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.