A ticketing system is the most widely used medium of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the most effective way to resolve a problem that takes a certain period of time to investigate or that has to be escalated to a server admin. Thus, all replies provided by either side will be stored in the same place in the event that somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts to carry out some procedure or to get in touch with the company’s client support team. If you’d like to administer several domains and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Besides, it could take a significant amount of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any moment with only several mouse clicks, without ever signing out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track down the status of practically any trouble ticket that you have already opened, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you post a ticket. The response time is maximum one hour, which goes to say that you can obtain quick assistance at any given moment and if our support team recommends that you should do something in your account, you can do it instantaneously without the need to sign out of the Control Panel.