Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any moment with only several mouse clicks, without ever signing out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track down the status of practically any trouble ticket that you have already opened, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you post a ticket. The response time is maximum one hour, which goes to say that you can obtain quick assistance at any given moment and if our support team recommends that you should do something in your account, you can do it instantaneously without the need to sign out of the Control Panel.