When your web hosting supplier supplies live chat support, you'll be able to talk to an agent in real-time and find out useful information or get a problem resolved in a timely manner. The advantage of using chat compared to calling to consult with a live person is that you need just a computer with access to the world wide web, so you will not pay any fees in case you're in a different country or state. What's more, it will be much simpler to copy and paste information like domains, usernames or error messages in other words details which are sometimes difficult to share with the other side over the phone. The real-time chat is also a much faster way to contact your hosting supplier's support crew as compared to using a ticketing system. What's more, in case some problem requires a little more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, so you will not lose time - something that's impossible if you're on the phone.
Live Chat Support in Cloud Hosting
As part of the support services that we offer for all of our Linux cloud hosting, you can find live chat support which is online every day, even on holidays. You can contact us no matter if you already own an account or not, because we will help you with all sorts of things, ranging from giving you general info on our services in case you are not a client yet and you are considering to purchase one of our packages, to helping you with setting up an email account in an email client. Some problems are more technical and time-consuming, and you will have to use the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.