One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as customer?
If you ever experience a problem with your website and are unable to rectify it, ask the web hosting provider’s customer support staff to help you get the website back online. A swift solution would be the best-case scenario, but many companies answer within twenty four hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be resolved easily, your website may not work satisfactorily or it may not be reachable whatsoever for a longer time period, so you may lose potential customers because it is highly unlikely that anyone will enthusiastically revisit a website that is broken. With that being said, you should make certain not only that you can touch base with your hosting company, but also that they can answer and assist you in a well-timed manner. If a web application update doesn’t proceed smoothly or if you delete something by mistake, for example, the site should be fixed speedily in order to prevent extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
If you are using one of our Linux cloud hosting and you’ve got a question or chance upon a certain predicament, you can contact us 24x7 by opening a trouble ticket or by writing an email and we will make sure that you get a response in less than one hour. In case the issue can be solved, we will do it before we get back to you, whilst in case there is something that you need to do on your end, we’ll provide you with all the needed info – what settings to check, what workable solutions to try out, and so on. Typically, you will obtain an answer within maximum thirty minutes, which means that waiting for hours on end or even for more than a day to obtain support is something unthinkable. Our one-hour response guarantee is valid for any query that you might have – billing, general or technical.