Discover just what exactly phone support includes inside the web hosting world.
You can find plenty of cloud hosting providers available, still many of them are resellers that have restricted resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The type of support that you can receive through this method of communication varies depending on the provider - some provide dedicated phone support, various others offer general and customer support only as some matters are more time-consuming and it is faster and easier to be resolved with a ticket, particularly if the situation needs to be escalated. However, it is good to find that you can contact your web hosting provider because there're a lot of small-scale issues that can be resolved efficiently and timely with a call, not mentioning that you are able to get more details about the services before you become a client.
Phone Support in Cloud Hosting
All our cloud hosting plans feature phone support fourteen hours per day even on official holidays, so that if you do not have an account yet, you can call and find out more about our solutions or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you can contact the telephone number that is nearer to you. If you're an existing customer, we will help you promptly with any kind of general and billing issues and with a number of tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to speak with a live person and get things done immediately. Certainly, some issues cannot be taken care of on the phone, so if this is the case you'll be able to take advantage of our ticketing system.