The availability of the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they offer too. In case you are allowed to use only emails or tickets, you have most likely come across some reseller not the hosting provider. When this is the case, you will probably have to wait for a few days to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the true website hosting company for further assistance. If the provider offers several options for communication with quick response time which are available anytime, they're almost certainly the top provider, not a reseller. Therefore you will benefit from well-timed assistance and quality support because they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it is generally better to get in touch with your hosting company directly through your preferred method of communication.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting services before you make an order or you are a current client and you have any kind of question or a problem, you are able to contact us at any time, which includes holidays and weekends. We have many channels to contact us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any issues that need longer time to analyze and take care of. Unlike various other web hosting providers, our trouble tickets come with a warranted maximum response time of only one hour, thus regardless of what the issue is, it'll be resolved timely and you won't waste days in order to get something fixed.